Payment is by Paypal only. Paypal is safe, quick and items can be posted out immediately. Please note, you do not need a Paypal account to make a purchase. You can submit your payment card details as a 'Guest' through the Paypal link at the checkout.
POSTAGE & DELIVERY:
All small orders are sent out by Royal Mail, first class delivery and will need to be signed for. Delivery times within the United Kingdom are between 1 - 3 working days. Items ordered over the weekend and bank holidays may take between 3 - 5 working days. Please note that working days do not include weekends and bank holidays.
Please make sure you have supplied the correct delivery address. Items sent out to an incorrect address and returned will require further postage to send out again to the right address. If this address differs greatly from your Paypal or other payment address, I will contact you to confirm which is correct.
Please not that for insurance purposes we always write ceramics giftware on our postage labels. We will email you when an item has been dispatched and we always obtain a proof of posting receipt.
All items are packed up as carefully as possible and are sent out in double or triple layer packaging. Although the packaging is often recycled, it will always be clean and tidy.
RETURNS & REFUNDS:
We take great care in ensuring your order arrives in an excellent and well packaged condition. In the unlikely event of a breakage or fault we will replace item or offer a full refund on the safe return of the original. For insurance purposes please contact us within 3 days and retain original packaging and (if possible) send us a photograph of the fault.
Please contact us within 7 days of delivery and return items within 14 days of delivery.
We don't accept cancellations, but please contact us if you have any problems with your order.
Buyer must pay for the return postage and return it in its original packaging.
If an item takes much longer than you think it should, please contact us so we can contact Royal Mail.
As a guide…Royal Mail will not consider an item lost until at least 15 working days have elapsed.
Should an item be genuinely lost we will consider sending a replacement or a full refund.
Please let us know immediately if there is a problem with your purchase as we always sort out any queries.
SELLERS DETAILS: Lizzie Brown, Harding House Gallery, 50 Steep Hill, Lincoln. LN2 1LT
ALL RIGHTS IN THE DESIGN, PHOTOGRAPHY AND TEXT ARE THE COPYRIGHT OF LIZZIE BROWN CERAMICS 2019